Dr Felicity Lawrence
Consultant and trainer
Identifying and mitigating
workplace cyberbullying
Conventional workplace bullying costs organisations between $6 and $36 billion each year in productivity losses and unseen costs such as absenteeism, high insurance premiums and staff turnover.
Cyberbullying at work is more intense with potentially greater impact on productivity and well-being given its capacity for anonymity and to follow people from work to home, defamatory comment to be rapidly globalised.
Dr Lawrence has developed a diagnostic tool that identifies the levels of workplace bullying and cyberbullying in public and private organisations. She also provides bespoke employee training to mitigate negative effects of cyberbullying on organisational and employee productivity and well-being.
Her research found 1 in 5 participants had observed or experienced workplace cyberbullying with an equal number ranking their workplace stressful:
- 43.8% of participants reported reduced workplace productivity,
- 56.2% ranked existing organisational intervention measures as ineffective in dealing with workplace cyberbullying events,
- 100% reported being cyberbullied by other employees and external clients through work related email
- 98% reported cyberbullying through telephone calls,44% through SMS, 42% through instant message services,36% through video conferencing software, and 28% through social media.
Dr Lawrence has a BA SSc and a PhD in organisational social psychology and works with individuals and organisations as a consultant, speaker and trainer. She uses her social science expertise to enhance interactions between organisations and the people who lead and work in them by fostering new insights for diagnosing organisational problems, and build new capabilities and culture.
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